Service Manager: Housing Management

salary up to £83k

From Alan Caddick, Director of Housing & Communities

Recent housing developments such as Urban 180, The Lyng and Oxford Road in West Bromwich and the council’s wider new build housing programme set a clear benchmark for quality and strategic fit with Ambition 7 of our 2030 Vision. We’re putting in place a dedicated plan for each of our six towns (a project which is led by this service area), tackling issues that matter most to people in each area, so that everyone in Sandwell benefits. These tailored Town Plans will play a vital role in determining the specific approach to each of the six towns in Sandwell: Oldbury, Rowley Regis, Smethwick, Tipton, Wednesbury and West Bromwich.

This role will, as you might expect, take lead responsibility for the management of the council’s social housing stock in its widest sense: all landlord functions including repairs, new tenancies, income management, homelessness and neighbourhood services. But we are committed to maximising the ways in which housing can enable other of the council’s Vision 2030 ambitions, so we have added related accountabilities to the role as well. For example, we’ve invested in a team to support tenants through welfare reform and UC, including money advice. Modern slavery and exploitation are real issues for urban centres across the UK, and Sandwell is no exception; so, we’ve made sure that the strategic resources are in place for you to lead the fight against this form of injustice and crime. We’re proud of this work, and will expect you to be too.

We’ve fostered an approach which focuses on prevention – managing upstream pressures so that they don’t create downstream demand. Community safety is high on Members’ agendas: we’re building strong partnerships with local organisations including police, health and schools to reduce the incidence and perception of anti-social behaviour. Equally, homelessness reduction is a real priority for action, building on our innovative approach to date.

Strong candidates will have comprehensive knowledge of housing, along with extensive wider sector intelligence in areas such as those mentioned here. You’ll be managing an already highly capable team with energy, motivation and a track record of delivery, so you will need to show that you have the personal and organisational development ability to take colleagues to the next level of performance. As you’ll be advising and regularly engaging with an active and knowledegable group of elected Members, an understanding and awareness of how to operate effectively in a democratic environment is absolutely essential. Relationship management with Members, partners and key stakeholders will be a key part of your role and well-developed skills in this regard are must.

It’s a fantastic opportunity to work in a productive, well-resourced department, with a scale of impact that’s rare in modern local government. There’s no question that the right candidate, with the right approach, will be able to use success in this role as a career development springboard, while making an enduring and meaningful difference to Sandwell’s communities.